Our approach
Trust on a marketplace depends on more than a payment screen. SkillBid is designed around clear contract states, visible records, account controls, and structured actions so clients and freelancers can understand what is happening throughout a job.
Protection can vary by contract, payment method, account status, and the facts of a dispute. The relevant contract state and SkillBid policies determine which actions are available.
How protection works
Agree on the work
Use clear job requirements, contract terms, milestones, delivery expectations, and platform messages so both sides have a reliable record of what was agreed.
Fund through SkillBid
Where contract funding is required, SkillBid records the funding and payment state so the contract can move through the correct workflow before work is released or completed.
Review delivery
Submitted work, attachments, timestamps, review actions, and contract messages help keep the delivery process documented and easier to understand.
Release or resolve
When work is approved, the contract can move through its release flow. If there is a material disagreement, the available refund, support, or dispute process can be used instead.
Payments and contract records
SkillBid keeps payment and contract activity connected to the relevant job where possible. Funding status, releases, refunds, submissions, and other transaction records can help both sides understand the financial state of a contract.
Payment availability and processing times can depend on the payment provider, account, location, and transaction type. For refund-specific rules, review the Refund Policy.
Account and identity security
Protect your SkillBid account with a strong unique password, available account security features, and careful handling of verification codes or recovery information.
- Do not share passwords, one-time codes, or account recovery credentials.
- Review unexpected account, payment, or profile changes promptly.
- Be cautious with links or requests that try to move sensitive actions outside SkillBid.
- Report suspected account compromise or impersonation as soon as possible.
Safe marketplace conduct
Keep important work instructions, approvals, files, and decisions in SkillBid whenever possible. A clear platform record helps reduce misunderstandings and supports review when something goes wrong.
Fraud, harassment, manipulation, deceptive conduct, or attempts to misuse platform workflows may violate the Acceptable Use Policy.
Disputes and refunds
When a material contract issue cannot be resolved directly, use the available SkillBid support or dispute flow and provide relevant evidence. Outcomes depend on the contract record, payment state, platform rules, and the facts of the case.
See the Disputes Guide for the process and what to prepare.
Report a concern
If you notice suspected fraud, account compromise, impersonation, abusive behavior, or a safety issue, contact support@myskillbid.com with the relevant account, contract, page, and supporting details.