When to use the dispute process
A dispute is appropriate when a meaningful contract issue cannot be resolved directly between the client and freelancer. Common examples include disagreements about submitted work, milestone completion, contract requirements, release of funds, refunds, or other obligations recorded in the contract.
Keep important project decisions and evidence inside SkillBid whenever possible. A clear platform record makes it easier to understand what both parties agreed to and what happened during the contract.
How the process works
Try to resolve the issue directly
Use the contract conversation to explain the issue clearly and give the other party a reasonable opportunity to respond or correct the problem.
Open a dispute when needed
If the contract issue cannot be resolved directly, use the dispute or support flow available for the contract and describe the outcome you are requesting.
Provide relevant evidence
Include the contract terms, milestone details, submitted work, messages, attachments, payment records, and any other information that directly supports your position.
SkillBid reviews the record
The available contract history and evidence can be reviewed to understand what was agreed, what was delivered, and what actions have already taken place.
Resolution
The dispute is moved toward the appropriate outcome under the contract terms, platform rules, payment status, and applicable SkillBid policies.
What to prepare
Give the review the clearest record you can. Useful information may include:
- The contract title, requirements, milestones, and agreed scope.
- Messages showing important instructions, changes, approvals, or concerns.
- Submitted files and the dates they were delivered.
- Payment, funding, release, refund, or withdrawal records relevant to the issue.
- A short explanation of the resolution you are requesting and why.
Keep the process fair
Be specific, factual, and relevant. Do not alter evidence, submit misleading information, threaten another user, or use the dispute process to pressure someone into an outcome that is not supported by the contract or platform record.
For related rules, review the Terms, Acceptable Use Policy, and Refund Policy.
Need help?
If you cannot access the dispute flow or need help understanding the next step, contact support@myskillbid.com.